Frequently Asked Questions

 

I’m unable to pay by credit card.  Are other payment options available?

 

Yes, you may contact info@MindFlowPerformance to organise payment by cheque.  Cheque payments delay processing and must be received no later than April 1, 2019.

 

Cheques must be sent to:  MindFlow Performance, #404, 2170 West 1st Avenue, Vancouver, BC, V6K 1E8, Canada.

 

Cheques received without registrant information cannot be processed.

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How do I apply for the Early Bird Discount when I register?

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To qualify for the 10% Early Bird Discount, purchase your ticket before December 31, 2018 and enter the code early bird special when prompted.

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I need to cancel my registration.  Can I get a refund?

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The last day to request a refund is March 1, 2019.  No refunds can be completed after this date. For cancellations made by March 1, 2019, registration fees will be refunded less a $50 cancellation fee. 

 

See Registration Policies, Cancellations & Refunds.

 

Cancellation requests must identify the registrant’s name, email address, and amount paid. Send cancellation requests to info@MindFlowPerformance.com 

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Can I get a duplicate receipt for my registration?

 

You should have received a receipt via email at the time of purchase. If you need an additional copy, please email info@MindFlowPerformance.com

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I need a Certificate of Attendance. How do I request one?

 

Visit the Onsite Registration Desk for a Certificate of  Attendance.  We can only issue Certificates of Attendance onsite.

 

 

I need a Letter of Invitation for my visa. How do I request one?

 

We are happy to provide Letters of Invitation to registered attendees.  

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Please complete the Visa Request Form and/or provide the following information at the time of request:

 

◦    Your full name (as it appears on  your passport) and the name            you used for the meeting (if different)

◦    Your university or organization affiliation

◦    The country you were born in

◦    Date of birth

◦    If presenting, please include the title of your presentation

◦    If presenting, please include the title of your MindFlow                        Performance Video Documentary

 

Email your request to info@MindFlowPerformance.com   

 

Be advised visa letters may take 10-14 days to process; please plan accordingly

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