Frequently Asked Questions
I’m unable to pay by credit card. Are other payment options available?
Yes, you may contact info@MindFlowPerformance to organise payment by cheque. Cheque payments delay processing and must be received no later than April 1, 2019.
Cheques must be sent to: MindFlow Performance, #404, 2170 West 1st Avenue, Vancouver, BC, V6K 1E8, Canada.
Cheques received without registrant information cannot be processed.
How do I apply for the Early Bird Discount when I register?
To qualify for the 10% Early Bird Discount, purchase your ticket before December 31, 2018 and enter the code early bird special when prompted.
I need to cancel my registration. Can I get a refund?
The last day to request a refund is March 1, 2019. No refunds can be completed after this date. For cancellations made by March 1, 2019, registration fees will be refunded less a $50 cancellation fee.
Cancellation requests must identify the registrant’s name, email address, and amount paid. Send cancellation requests to info@MindFlowPerformance.com
Can I get a duplicate receipt for my registration?
You should have received a receipt via email at the time of purchase. If you need an additional copy, please email info@MindFlowPerformance.com
I need a Certificate of Attendance. How do I request one?
Visit the Onsite Registration Desk for a Certificate of Attendance. We can only issue Certificates of Attendance onsite.
I need a Letter of Invitation for my visa. How do I request one?
We are happy to provide Letters of Invitation to registered attendees.
Please complete the Visa Request Form and/or provide the following information at the time of request:
◦ Your full name (as it appears on your passport) and the name you used for the meeting (if different)
◦ Your university or organization affiliation
◦ The country you were born in
◦ Date of birth
◦ If presenting, please include the title of your presentation
◦ If presenting, please include the title of your MindFlow Performance Video Documentary
Email your request to info@MindFlowPerformance.com
Be advised visa letters may take 10-14 days to process; please plan accordingly